Christine Lau

Executive Advisor

Service & Digital Performance  ·  Public Sector Governance

Bilingual  ·  EN / FR

Building What Lasts.

"The gap between policy intent and real outcomes isn't a communication problem. It's a systems problem — and it's solvable."

My work is about the infrastructure of good government — the performance frameworks, accountability systems, and governance models that determine whether policy actually delivers. I've spent a career building that infrastructure, in both official languages, across some of Canada's most complex multi-organization environments.

Known for building the measurement and accountability systems that make large, complex governments actually work.

I work with senior leaders who need a trusted, experienced hand — someone who understands how governments actually function and can help navigate the gap between where things are and where they need to be. Whether that means designing a new performance system, improving service delivery, or advising on a complex governance challenge, I bring rigour, judgment, and practical focus to every engagement.

Service & Digital Performance
Designing the systems and measures that connect service delivery to real outcomes
  • Service improvement framework design
  • Performance measurement & reporting
  • Digital policy advisory
  • Enterprise oversight models
Public Sector Governance
Building accountability structures and decision frameworks that endure
  • Accountability framework design
  • Executive advisory & decision support
  • Organizational alignment & change
  • Strategic planning & corporate reporting
Designed and implemented an enterprise performance framework for the entire core federal public service — spanning 100+ organizations — supporting whole-of-government service and digital policy.
Developed an internal service accountability framework encompassing all corporate service lines, improving coherence and enabling evidence-based management decisions.
Led business readiness and national deployment planning for a passport modernization initiative, ensuring service continuity across a coast-to-coast delivery network.
Built a risk-based oversight model enabling federal institutions to shift from compliance tracking to meaningful performance insight.
Integrated siloed policy domains — IT, cyber, data, IM — into a unified performance framework, improving coherence and reducing duplication across the federal enterprise.